Terms of service

 

Welcome to babyboofashionx.shop.

These Terms of Service govern your access to and use of babyboofashionx.shop, including all information, features, products, services, content, and purchasing functions made available through the website.

Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to babyboofashionx.shop. The terms “you” and “your” refer to any person who visits the website, creates an account, places an order, communicates with us, or otherwise uses our services.

By accessing our website, purchasing a product, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service and the policies referenced within them.

Please read these Terms of Service carefully before using the website. If you do not agree to these Terms of Service, you must not use the website or place an order.

Nothing in these Terms of Service excludes, restricts, or limits any statutory rights that cannot lawfully be excluded under applicable United Kingdom consumer protection law.

1. About Our Website

babyboofashionx.shop is an online retail website offering fashion products and related merchandise.

Our customer service email address is:

info@babyboofashionx.shop

Our website is hosted using Shopify, which provides the ecommerce platform that enables us to display and sell products online.

2. Eligibility to Use the Website

By using this website, you confirm that:

• You are legally capable of entering into a binding contract;

• You are at least 18 years old or are using the website with the permission and supervision of a parent or legal guardian;

• The information you provide is accurate, complete, and current;

• You will use the website only for lawful personal or business purposes;

• You will comply with these Terms of Service and all applicable laws.

We do not knowingly enter into contracts with children who are not legally capable of entering into a binding contract.

3. Personal and Non-Commercial Use

The website and its retail services are primarily intended for customers purchasing products for personal use.

You must not purchase products for unauthorised resale, fraudulent activity, commercial exploitation, or any unlawful purpose.

We may limit, reject, or cancel orders that reasonably appear to have been placed by dealers, resellers, distributors, automated purchasing systems, or persons engaged in fraudulent or abusive activity.

Nothing in this section prevents a genuine business customer from contacting us regarding a lawful purchase.

4. Account Registration

Certain website functions may allow or require you to create a customer account.

You are responsible for:

• Providing accurate and complete registration information;

• Keeping your account information current;

• Maintaining the confidentiality of your login credentials;

• Restricting access to your device and account;

• Informing us promptly of suspected unauthorised use;

• All activities carried out through your account, except where caused by our failure to use reasonable care.

You must not create an account using another person’s identity or provide misleading, fraudulent, or unlawful information.

We may suspend or restrict access to an account where we reasonably believe that it has been compromised, misused, or used in breach of these Terms of Service.

To report unauthorised account activity, contact info@babyboofashionx.shop.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, measurements, specifications, prices, availability information, and other product details are accurate.

However:

• Colours may appear differently depending on your screen, lighting, and device settings;

• Measurements may vary slightly because of manufacturing methods or manual measurement;

• Product packaging, labels, or minor design details may change;

• Images may include styling accessories or background items that are not included with the product;

• Products may appear larger or smaller in photographs than they are in person.

You should review the complete product description, size information, selected colour, quantity, and other available details before placing an order.

These provisions do not affect your rights where a product is materially different from its description, faulty, not of satisfactory quality, or not fit for its stated purpose.

6. Product Availability

All products are subject to availability.

Placing a product in your shopping cart does not reserve that product. A product may become unavailable before your order is accepted or dispatched.

We may:

• Limit the quantity of a product available per customer or order;

• Withdraw products from sale;

• Correct inventory information;

• Cancel an unavailable item;

• Offer an appropriate replacement with your agreement;

• Refund amounts paid for unavailable products.

If only part of an order is unavailable, we may fulfil the available items and refund the unavailable items, unless doing so would materially change the nature of the order.

7. Prices

Product prices are displayed on the website in the currency selected or shown at checkout.

We make reasonable efforts to ensure that prices are accurate. Prices may change at any time before an order is accepted.

The price charged will normally be the price displayed at checkout when the order is submitted, subject to the correction of obvious errors.

Where applicable, prices will include or be subject to taxes, duties, shipping charges, or other charges as clearly displayed before the order is completed.

You will have an opportunity to review the total price before submitting payment.

8. Pricing and Website Errors

Despite our reasonable efforts, a product may occasionally be listed with an incorrect price, description, discount, availability status, or promotional condition.

If an obvious error is identified before an order is accepted, we may correct the error and ask whether you wish to proceed on the corrected terms.

If you do not wish to proceed, or we cannot contact you, we may cancel the affected order and refund any payment received.

We will not knowingly rely on this section to avoid fulfilling an order merely because a product later becomes less profitable.

Nothing in this section limits your statutory rights.

9. Promotions and Discount Codes

Promotions, discount codes, free gifts, and special offers are subject to any conditions displayed with the relevant offer.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;

• Only one promotional code may be used per order;

• Discounts cannot normally be applied retrospectively;

• Promotions may be limited by date, product, customer, location, or availability;

• Promotional products remain subject to these Terms of Service;

• We may withdraw or correct a promotion before an order is accepted;

• Fraudulent or unauthorised use of a promotion may result in cancellation.

Where returning part of an order means that the remaining items no longer satisfy the conditions of a promotion, the refund may be recalculated based on the items retained.

This will not affect statutory rights relating to faulty or non-conforming goods.

10. Placing an Order

To place an order, you must follow the checkout process and provide the information requested.

Before submitting an order, you are responsible for checking:

• The selected products;

• Sizes, colours, styles, and quantities;

• Billing information;

• Delivery information;

• Contact details;

• Shipping method;

• Promotional codes;

• The total amount payable.

By submitting an order, you make an offer to purchase the selected products subject to these Terms of Service.

Submitting an order does not automatically mean that we have accepted it.

11. Order Acceptance and Formation of Contract

After you submit an order, you may receive an automated acknowledgement confirming that we have received it. This acknowledgement does not necessarily constitute acceptance of the order.

A binding contract is formed when we send confirmation that the order has been accepted or dispatched, unless the confirmation clearly states otherwise.

Each product included in an order may form a separate contract. We may accept some products while declining or cancelling others where reasonably necessary.

We may decline or cancel an order before acceptance for reasons including:

• Product unavailability;

• An obvious pricing or description error;

• Payment authorisation failure;

• Suspected fraud or unauthorised activity;

• Delivery restrictions;

• Breach of these Terms of Service;

• Restrictions imposed by law or a payment provider;

• Unusually large or repeated orders suggesting unauthorised resale;

• An inability to verify information reasonably required to process the order.

If we cancel an order after receiving payment, we will refund the affected amount to the original payment method.

12. Order Confirmation

We will provide an order confirmation or other contract information electronically, normally using the email address supplied during checkout.

You are responsible for ensuring that your email address is correct and that messages from us are not blocked.

Please contact info@babyboofashionx.shop if you do not receive an expected order confirmation.

You should retain your order confirmation, these Terms of Service, and the applicable store policies for your records.

13. Payment

Payment must be made using a payment method available at checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method;

• The payment information is accurate;

• Sufficient funds or credit are available;

• The transaction is lawful.

Payments may be processed by Shopify, banks, card networks, digital wallet providers, PayPal, or other third-party payment providers.

We do not normally receive or store complete payment card numbers or card security codes.

Payment providers may conduct fraud, identity, address, or transaction checks in accordance with their own terms and privacy policies.

14. Payment Authorisation

Your payment method may be authorised or charged when you place the order, when the order is accepted, or when it is dispatched, depending on the payment provider and checkout method.

If payment cannot be authorised, we may:

• Ask you to use another payment method;

• Delay processing;

• Decline the order;

• Cancel the affected transaction.

We are not responsible for fees charged independently by your bank, card issuer, payment provider, or currency conversion provider.

15. Fraud Prevention and Order Verification

We may take reasonable measures to prevent fraud and protect customers, payment providers, and our business.

These measures may include:

• Reviewing order details;

• Comparing billing and delivery information;

• Verifying payment authorisation;

• Requesting additional confirmation;

• Limiting quantities;

• Delaying dispatch while an order is reviewed;

• Cancelling suspicious orders.

We will not ask you to send complete payment card details, card security codes, account passwords, or online banking credentials by email.

Failure to provide information reasonably necessary to verify an order may result in cancellation and refund.

16. Order Changes and Cancellations Before Dispatch

To request a change or cancellation, contact us promptly at:

info@babyboofashionx.shop

Please include your name, order number, and requested change.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing, fulfilment, or shipment.

If an order has already been dispatched, you may need to receive it and follow our Return and Refund Policy.

This section does not limit any statutory cancellation rights.

17. Consumer Cancellation Rights

Customers purchasing online may have statutory rights to cancel eligible contracts within the period prescribed by applicable United Kingdom consumer law.

Information about exercising cancellation rights, returning products, applicable exclusions, return shipping costs, and refund processing is provided in our Return and Refund Policy.

Certain products may be excluded from change-of-mind cancellation where permitted by law, including certain personalised products and sealed hygiene-sensitive products after their seal has been removed.

Nothing in these Terms of Service removes any cancellation right that applies by law.

18. Shipping and Delivery

Shipping methods, estimated delivery periods, charges, tracking arrangements, and delivery restrictions are explained in our Shipping Policy and during checkout.

Delivery estimates are not guaranteed delivery dates unless we expressly agree otherwise.

Delivery may be affected by circumstances including:

• Carrier delays;

• Customs procedures;

• Incorrect or incomplete addresses;

• Severe weather;

• Public holidays;

• Transport disruption;

• Security checks;

• Events outside our reasonable control.

We will use reasonable care in processing and arranging delivery of orders.

Nothing in these Terms of Service limits your legal rights where goods are not delivered within an agreed or legally applicable period.

19. Delivery Information

You must provide a complete and accurate delivery address.

We are not responsible for delays or losses caused by incorrect or incomplete information supplied by you, except to the extent that we failed to use reasonable care after being notified of the issue.

Contact us as soon as possible if you discover an address error.

We cannot guarantee that a delivery address can be changed after an order enters processing or shipment.

Where a parcel is returned because of an incorrect address, refusal, or failure to collect it, we may recover reasonable additional delivery or handling costs where permitted by law.

20. Delivery and Risk

Responsibility for loss of or damage to goods will normally pass to a consumer when the goods are delivered into the physical possession of:

• The consumer;

• A person identified by the consumer to receive the goods; or

• Another person authorised to receive the delivery.

If you independently appoint a carrier that was not offered or arranged by us, responsibility may pass at a different time where permitted by law.

Ownership of products will normally pass after we receive full payment and the goods are delivered, subject to applicable law.

21. Tracking and Delivery Confirmation

Where tracking is available, it may be sent by email or displayed through an order-tracking service.

Tracking information is provided by the carrier and may not update immediately.

A carrier’s delivery scan may be considered relevant evidence of delivery, but it is not necessarily conclusive where a customer raises a genuine non-delivery concern.

If tracking shows delivery but you cannot locate the parcel, you should:

• Check the delivery location;

• Check with household members;

• Check with neighbours or building management where appropriate;

• Review any carrier delivery photograph or notice;

• Contact us promptly.

We may ask you to cooperate with a reasonable carrier investigation.

22. Customs, Import Duties, and International Orders

Where products are delivered outside the market for which taxes and duties were collected at checkout, customs duties, import taxes, brokerage charges, or local fees may be imposed by the destination country.

Where such charges are not included in the checkout total, they are generally the customer’s responsibility.

Customs authorities may require personal information to process a shipment.

We are not responsible for customs delays or charges imposed independently by government authorities, except where we expressly agreed to pay or collect them.

23. Returns and Refunds

Returns, refunds, exchanges, damaged-item claims, faulty-product rights, and cancellation procedures are governed by our Return and Refund Policy.

Before returning an item, contact:

info@babyboofashionx.shop

Do not send products to an address shown on the original parcel or shipping label unless we confirm that it is the correct return address.

Nothing in our Return and Refund Policy or these Terms of Service limits your statutory rights concerning goods that are faulty, misdescribed, not of satisfactory quality, or not fit for their intended purpose.

24. Faulty or Misdescribed Products

Products supplied to consumers must comply with applicable legal standards.

Depending on the circumstances, customers may have legal rights where goods are:

• Faulty;

• Damaged before delivery;

• Not of satisfactory quality;

• Not fit for their intended or communicated purpose;

• Materially different from their description;

• Incorrectly supplied.

Available remedies may include rejection, refund, repair, replacement, price reduction, or another remedy required by law.

Contact info@babyboofashionx.shop with your order number and supporting information if you believe a product does not conform to the contract.

25. Care Instructions and Customer Damage

You are responsible for following any care, washing, storage, safety, and usage instructions provided with a product or displayed on the website.

We are not responsible for damage caused by:

• Misuse;

• Accidents after delivery;

• Improper washing or cleaning;

• Failure to follow care instructions;

• Unauthorised alteration;

• Normal wear and tear;

• Negligent storage or handling.

This section does not apply where the damage resulted from an inherent fault, inaccurate instructions, or another matter for which we are legally responsible.

26. Website Availability

We aim to keep the website available and functioning, but we do not guarantee uninterrupted or error-free access.

We may temporarily restrict or suspend parts of the website for:

• Maintenance;

• Security updates;

• Technical problems;

• Platform changes;

• Legal compliance;

• Events outside our reasonable control.

We will use reasonable efforts to minimise material disruption where practicable.

We are not responsible for minor or temporary interruptions that do not result from our failure to use reasonable care.

27. Changes to Products and Services

We may update, modify, suspend, or discontinue products, website features, or services.

Changes will not affect an order that has already formed a binding contract unless:

• You agree to the change;

• The change is required by law;

• The change does not materially disadvantage you;

• We provide an appropriate alternative or refund.

28. Accuracy of General Website Information

Information provided on the website is intended for general shopping and product information.

We make reasonable efforts to keep material information accurate and current. However, non-contractual content such as editorial articles, style suggestions, trend information, or general guidance may not always be complete or current.

You should not rely on general website content as professional, medical, legal, financial, or safety advice.

Product descriptions and information forming part of your purchase remain subject to your statutory rights.

29. Prohibited Uses

You must not use the website or its content:

• For any unlawful or fraudulent purpose;

• To violate the rights of another person;

• To submit false, misleading, or malicious information;

• To impersonate another person or organisation;

• To distribute malware, viruses, or harmful code;

• To interfere with website security or operation;

• To gain unauthorised access to accounts or systems;

• To scrape, harvest, copy, or extract data through automated means without permission;

• To send spam or unsolicited communications;

• To conduct payment fraud, chargeback abuse, or return fraud;

• To infringe intellectual property rights;

• To harass, threaten, or abuse another person;

• To circumvent purchase restrictions or security controls;

• To use website content for unauthorised commercial exploitation.

We may suspend or terminate access where reasonably necessary to prevent unlawful conduct, fraud, security threats, or material breaches of these Terms of Service.

30. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to babyboofashionx.shop.

Protected content may include:

• Brand names;

• Logos;

• Product photographs;

• Graphics;

• Page designs;

• Written content;

• Product descriptions;

• Videos;

• Software;

• Databases;

• Website layout and functionality.

You may access and use the website for lawful personal shopping purposes.

You must not reproduce, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from protected content without prior written permission, except where permitted by law.

No ownership rights are transferred to you through your use of the website.

31. Third-Party Intellectual Property

Product names, trademarks, photographs, and other materials belonging to third parties remain the property of their respective owners.

References to third-party brands do not necessarily imply sponsorship, endorsement, partnership, or affiliation.

If you believe that content on the website infringes your intellectual property rights, contact info@babyboofashionx.shop with sufficient information for us to review the matter.

32. Customer Reviews and Submitted Content

Where the website allows you to submit reviews, comments, photographs, feedback, or other content, you confirm that:

• You have the right to submit the content;

• The content is accurate and based on genuine experience;

• The content does not infringe another person’s rights;

• The content is not unlawful, threatening, defamatory, obscene, discriminatory, or misleading;

• The content does not contain malicious code, spam, or unauthorised advertising.

You retain ownership of your original content.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format, moderate, and use that content in connection with our website, products, customer communications, and lawful marketing activities.

This licence lasts for as long as reasonably necessary for those purposes, subject to applicable privacy and intellectual property rights.

We may remove or decline to publish content that breaches these Terms of Service, but we are not required to monitor every submission.

33. Review Moderation

We may moderate reviews to remove:

• Personal or sensitive information;

• Offensive or unlawful content;

• Spam;

• Content unrelated to the product;

• Fraudulent or fabricated reviews;

• Malicious links;

• Content that infringes third-party rights.

We will not knowingly edit a genuine review in a way that materially changes the customer’s expressed opinion.

Promotional, incentivised, or gifted reviews may be identified where required by law.

34. Third-Party Links and Services

The website may contain links to third-party websites, payment services, social media platforms, applications, or other independent services.

Third parties operate under their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control, except where liability cannot lawfully be excluded.

The inclusion of a link does not necessarily mean that we endorse the third party.

You should review the applicable terms and policies before using an external service.

35. Shopify and Third-Party Applications

Our website is hosted through Shopify and may use third-party applications to support checkout, payments, delivery, analytics, customer accounts, marketing, reviews, or customer service.

Your use of certain features may also be subject to the applicable provider’s terms.

We remain responsible for our own obligations to customers and will not rely on a third-party provider to exclude duties that legally remain ours.

36. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as necessary to:

• Operate the website;

• Process orders;

• Take payment;

• Arrange delivery;

• Prevent fraud;

• Provide customer service;

• Manage returns and refunds;

• Comply with legal obligations.

Where consent is required for marketing, cookies, or other processing, we will request it separately.

37. Electronic Communications

By placing an order or contacting us electronically, you agree that we may send transactional communications electronically, including:

• Order confirmations;

• Payment information;

• Dispatch notifications;

• Delivery updates;

• Return and refund communications;

• Security notices;

• Customer service responses;

• Legally required information.

Transactional communications are separate from marketing communications.

You may unsubscribe from promotional marketing without preventing essential order or service messages.

38. Disclaimer of Warranties

We will provide our website and services with reasonable care and skill where required by law.

Except for rights and guarantees that cannot lawfully be excluded, we do not promise that:

• The website will always be available;

• Every technical error will be corrected immediately;

• The website will be compatible with every device or browser;

• General website information will always be free from minor errors;

• Products will remain available indefinitely.

Nothing in this section excludes obligations concerning product conformity, satisfactory quality, fitness for purpose, accurate description, or other mandatory consumer rights.

39. Our Liability to Consumers

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

A loss is foreseeable if it was an obvious consequence of the breach or if both parties reasonably contemplated it when the contract was formed.

We are not responsible for losses that are:

• Not foreseeable;

• Caused by inaccurate information supplied by you;

• Caused by your failure to take reasonable steps to reduce an avoidable loss;

• Caused exclusively by an event outside our reasonable control;

• Business losses arising from a consumer purchase made solely for personal use, except where the law provides otherwise.

Nothing in these Terms of Service excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of rights that cannot lawfully be excluded;

• Defective products where liability cannot lawfully be excluded;

• Any other liability that applicable law prohibits us from limiting.

40. Business Customers

If you purchase products wholly or mainly for business purposes, certain consumer protections may not apply.

For business customers, and only to the extent permitted by law:

• We are not liable for indirect or consequential business losses;

• We are not liable for loss of profit, revenue, business opportunity, goodwill, anticipated savings, or business interruption;

• Our total liability relating to an order will not normally exceed the amount paid for the affected order.

These limitations do not apply to liability that cannot lawfully be excluded or limited.

41. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters;

• Extreme weather;

• Fire or flood;

• Epidemics or public health emergencies;

• War, terrorism, or civil unrest;

• Government action;

• Customs disruption;

• Transport or carrier disruption;

• Labour disputes not limited to our own workforce;

• Widespread internet, utility, or telecommunications failure;

• Cyberattacks despite reasonable security measures;

• Supply-chain interruption.

We will take reasonable steps to reduce the effect of such an event and resume performance.

If a significant delay continues, you may have rights to cancel the affected contract and receive an appropriate refund.

42. Indemnity for Unlawful Use

Where permitted by law, you may be responsible for reasonable losses, liabilities, or costs directly caused by your deliberate unlawful use of the website, fraud, or infringement of another person’s rights.

This section does not require a consumer to compensate us for losses caused by us, for unforeseeable losses, or for exercising a legitimate statutory right.

43. Suspension and Termination

We may restrict or terminate your access to the website or customer account where reasonably necessary because of:

• Fraud or suspected fraud;

• Serious or repeated breach of these Terms of Service;

• Unlawful conduct;

• Threats to website or payment security;

• Abuse, harassment, or threatening conduct;

• Regulatory or legal requirements.

Where reasonably practicable, we will explain the reason for the action.

Termination will not affect:

• Orders already accepted, unless cancellation is lawful and appropriate;

• Rights or liabilities that arose before termination;

• Your statutory consumer rights;

• Provisions intended to continue after termination.

44. Complaints

We aim to resolve complaints fairly and promptly.

To submit a complaint, email:

info@babyboofashionx.shop

Please include:

• Your full name;

• Order number, where relevant;

• A description of the issue;

• Supporting documents or photographs;

• The outcome you are seeking.

We may request additional information reasonably necessary to investigate the complaint.

Submitting a complaint does not limit your right to seek independent advice or use any legal remedy available to you.

45. Changes to These Terms of Service

We may update these Terms of Service to reflect:

• Changes to our services;

• Changes to website functions;

• Changes to payment or delivery arrangements;

• Changes to applicable laws;

• Security requirements;

• Operational improvements.

The updated version will be published on babyboofashionx.shop with a revised “Last updated” date.

Changes will apply prospectively and will not normally alter a contract already formed for an accepted order unless:

• The change is required by law;

• You agree to the change;

• The change benefits you;

• The change does not materially disadvantage you.

46. Entire Agreement

These Terms of Service, together with the policies and information referenced during checkout, form the agreement between you and us concerning your use of the website and purchases from us.

Relevant policies may include:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Contact Information;

• Legal Notice;

• Product-specific terms displayed before purchase.

If a product-specific term conflicts with a general provision in these Terms of Service, the product-specific term will apply to that product to the extent of the conflict, provided that it is lawful and was clearly disclosed before purchase.

47. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified to the minimum extent necessary or removed where modification is not possible.

The remaining provisions will continue in effect.

48. No Waiver

If we delay or fail to enforce a provision of these Terms of Service, this does not mean that we waive our right to enforce it later.

A waiver will apply only to the specific circumstances in which it is given.

49. Assignment

You may not transfer your contractual rights or obligations without our prior written consent, except where applicable law allows you to do so.

We may transfer our rights or obligations to another organisation as part of a business sale, reorganisation, or service arrangement, provided that the transfer does not reduce your statutory rights or materially disadvantage you.

We will provide notice where required by law.

50. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to a contract under these Terms of Service has no right to enforce its provisions.

This section does not affect any right or remedy available independently under applicable law.

51. Governing Law and Jurisdiction

These Terms of Service and contracts made through the website are governed by the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you will continue to benefit from any mandatory protections provided by the law of the part of the United Kingdom in which you live.

Consumers may bring legal proceedings in the courts available to them under applicable law, including the courts of the part of the United Kingdom in which they reside where legally permitted.

Nothing in this section removes any mandatory right or protection available to a consumer.

52. Contact Information

Questions about these Terms of Service, orders, products, payments, returns, or use of the website should be sent to:

babyboofashionx.shop
Email: info@babyboofashionx.shop

Please do not send account passwords, complete payment card details, card security codes, or online banking credentials by email.