Shipping policy

 

Thank you for shopping with babyboofashionx.shop.

This Shipping Policy explains our order processing, free standard shipping, estimated delivery times, tracking, delivery responsibilities, delayed or lost parcels, address changes, and other shipping-related matters.

By placing an order through babyboofashionx.shop, you agree to this Shipping Policy together with our Terms of Service, Return and Refund Policy, and Privacy Policy.

Nothing in this Shipping Policy limits or excludes any statutory rights available to consumers under applicable United Kingdom law.

1. Free Standard Shipping

We provide free standard shipping on all orders accepted through babyboofashionx.shop.

There is:

• No minimum order value

• No standard shipping charge

• No promotional code required

• No additional charge for standard delivery at checkout

Free standard shipping applies only to delivery destinations available for selection during checkout.

If an address or destination is not accepted by our checkout system, we may be unable to deliver to that location.

2. Estimated Delivery Time

Our estimated total delivery time is:

15 to 20 calendar days after your order is confirmed.

This estimated timeframe includes both order processing and transportation.

The estimated delivery period begins after:

• Your order has been successfully submitted

• Your payment has been authorised

• You have received an order confirmation

• Any necessary fraud, payment, or address verification has been completed

The 15-to-20-day timeframe is an estimate and not a guaranteed delivery appointment unless we expressly confirm a specific guaranteed delivery date in writing.

Delivery may occasionally take longer because of carrier delays, severe weather, customs procedures, public holidays, transport disruption, incorrect delivery information, security checks, unusually high order volumes, or other circumstances outside our reasonable control.

3. Order Processing

Orders are normally processed within 1 to 3 business days after payment authorisation.

The processing period is included within the estimated total delivery timeframe of 15 to 20 calendar days and is not added separately.

Business days are Monday to Friday, excluding United Kingdom public holidays.

During processing, we may:

• Verify payment

• Review the order for fraud prevention

• Confirm product availability

• Prepare and package the products

• Confirm delivery information

• Assign the order to a fulfilment facility

• Generate shipping documentation

Orders placed during weekends or public holidays may begin processing on the next business day.

Promotional events, seasonal demand, product launches, and other periods of unusually high order volume may result in additional processing time.

4. Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

The order confirmation will normally include:

• Your order number

• The products ordered

• The delivery address

• The amount paid

• The selected shipping method

• Relevant order information

Please review the confirmation carefully.

Contact info@babyboofashionx.shop promptly if any information is incorrect.

An automated order acknowledgement does not necessarily mean that an order has been accepted. Order acceptance is governed by our Terms of Service.

5. Shipping Confirmation

When your order has been prepared for shipment, we may send a shipping confirmation email.

Where available, this email may include:

• A tracking number

• A tracking link

• The name of the delivery carrier

• The date of dispatch

• An estimated delivery update

Tracking information may take several business days to become active after a parcel has been transferred to the carrier.

A lack of immediate tracking updates does not necessarily mean that the parcel has not been shipped.

6. Tracking Your Order

Where tracking is available, you can follow the progress of your parcel using the tracking link provided in the shipping confirmation.

Carrier tracking information may not update continuously. There may be periods during which a parcel is moving through the delivery network without a new scan.

Tracking may be delayed when:

• A parcel is transferred between delivery partners

• A parcel is awaiting customs clearance

• A carrier experiences a system delay

• A parcel is moving between regional facilities

• Delivery takes place during a weekend or public holiday

• The destination uses a local last-mile delivery provider

Please allow reasonable time for tracking information to update before contacting us.

For tracking assistance, email:

info@babyboofashionx.shop

Please include your full name and order number.

7. Delivery Destinations

We deliver only to destinations accepted and displayed during checkout.

Available delivery destinations may change depending on:

• Carrier coverage

• Product restrictions

• Fulfilment location

• Local regulations

• Customs requirements

• Delivery security

• Operational availability

The ability to enter an address during checkout does not guarantee that every product can be delivered to that address.

If we discover that we cannot deliver an accepted order to the selected destination, we will contact you and provide an appropriate resolution, which may include cancellation and a refund.

8. Delivery Address

You are responsible for providing a complete, current, and accurate delivery address.

The delivery address should include, where applicable:

• Recipient’s full name

• House or building number

• Street name

• Flat, apartment, suite, or unit number

• Town or city

• County or region

• Postcode

• Country

• Valid telephone number

• Valid email address

We are not responsible for delays caused by incomplete or inaccurate information supplied during checkout, except where we failed to use reasonable care after being informed of the error.

9. Address Changes

Contact us immediately if you need to correct or change your delivery address:

info@babyboofashionx.shop

Please include:

• Your full name

• Your order number

• The original delivery address

• The corrected delivery address

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that a change will be possible after an order has entered processing or shipment.

Once a parcel has been dispatched, an address change may:

• Be unavailable

• Require approval from the carrier

• Result in additional delivery time

• Result in additional carrier charges

• Require the parcel to be returned before it can be resent

We will not charge additional fees without informing you where the charge results from a requested address change.

10. Incorrect or Incomplete Addresses

If an order cannot be delivered because the address supplied by the customer was incorrect or incomplete, the parcel may be delayed, returned, or disposed of by the carrier in accordance with the carrier’s procedures.

If the parcel is returned to us, we will contact you where reasonably possible.

Depending on the circumstances, we may offer:

• Reshipment to a corrected address

• Cancellation of the order

• A refund after the returned parcel has been received and inspected

Although initial standard shipping is free, reasonable costs incurred because of an incorrect or incomplete address may be charged or deducted from a refund where permitted by law and where the customer was responsible for the error.

This section does not apply where the addressing error was caused by us.

11. Multiple and Split Shipments

An order containing multiple products may be shipped in more than one parcel.

Products may be dispatched separately because:

• They are stored at different fulfilment facilities

• They become available at different times

• Separate packaging is safer

• Carrier size or weight limits apply

• Operational requirements make separate shipment necessary

You may receive more than one shipping confirmation or tracking number.

Separate parcels may arrive on different days within the estimated delivery period.

You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

12. Delivery Attempts

The carrier may attempt delivery at the address provided during checkout.

Depending on the carrier and destination, the carrier may:

• Deliver the parcel directly to the recipient

• Leave it with another person at the address

• Leave it with a neighbour

• Deliver it to a designated safe place

• Redirect it to a collection point

• Attempt delivery again

• Return it to the sender

Any delivery preference requested directly from the carrier is subject to the carrier’s terms and operational availability.

Please monitor your tracking information and any delivery notifications sent by the carrier.

13. Safe-Place and Neighbour Deliveries

Where permitted by the carrier, you may be able to request that a parcel be left in a designated safe place or delivered to a neighbour.

You are responsible for ensuring that any location you designate is reasonably secure and suitable for delivery.

We are not automatically responsible for loss or damage occurring after a parcel has been delivered in accordance with specific delivery instructions provided by you, subject to applicable consumer law.

If the carrier leaves a parcel in a location that you did not authorise and the parcel cannot be found, contact us promptly so that we can investigate.

14. Delivery to Another Person

A parcel may be treated as delivered when it is received by:

• The customer

• A person identified by the customer

• A person authorised to accept delivery at the address

• A receptionist, concierge, building manager, or mailroom authorised to receive parcels

• A person at an authorised collection location

Please take care when arranging delivery to workplaces, shared accommodation, reception areas, student housing, hotels, or other locations where multiple people may receive parcels.

15. Risk of Loss or Damage

For consumer orders, responsibility for loss of or damage to the products normally remains with us until the products are delivered into the physical possession of:

• You

• A person identified by you to receive the products

• Another person authorised by you to accept delivery

Different rules may apply where you independently appoint a delivery carrier that was not offered or arranged by us.

Nothing in this section limits any mandatory rights available under United Kingdom consumer law.

16. Delivery Delays

The estimated delivery time is 15 to 20 calendar days after order confirmation.

Although we aim to deliver within this timeframe, delays may occasionally occur because of:

• Severe weather

• Public holidays

• Carrier congestion

• Customs inspections

• Transport disruption

• Strikes or industrial action

• Natural disasters

• Public health emergencies

• Security incidents

• Incorrect delivery information

• Remote delivery locations

• High seasonal demand

• Fulfilment interruptions

• Events outside our reasonable control

Where we become aware of a material delay, we may provide an updated estimate by email.

A delay does not automatically mean that a parcel has been lost.

17. Orders Not Delivered Within 20 Days

If your order has not arrived within 20 calendar days after order confirmation, please:

1. Review the latest tracking information.

2. Check your delivery address in the order confirmation.

3. Check with household members, neighbours, reception staff, or building management.

4. Check for any carrier delivery notice.

5. Contact us at info@babyboofashionx.shop.

Please include:

• Your full name

• Your order number

• The email address used for the order

• Your complete delivery address

• Any relevant tracking information

We will review the order and, where appropriate, contact the carrier or fulfilment provider.

18. Late Delivery and Consumer Rights

We will use reasonable care to deliver your order within the estimated or specifically agreed delivery period.

If we fail to deliver within an agreed deadline and delivery by that deadline was essential, you may have the right to cancel the affected order.

Where delivery by a particular date was not essential, you may ask us to complete delivery within an appropriate additional period. If we fail to deliver within that additional period, you may have the right to cancel the affected order and receive a refund.

Where only part of an order is delayed, cancellation rights may apply to the delayed products or, where the products cannot reasonably be separated, the entire order.

Nothing in this Shipping Policy removes or restricts statutory remedies available for late or failed delivery.

19. Lost Parcels

A parcel may be considered lost only after reasonable investigation and confirmation by the carrier or fulfilment provider.

Before approving a lost-parcel claim, we may ask you to:

• Confirm the delivery address

• Check with household members

• Check with neighbours

• Check reception or building management

• Review delivery photographs or carrier notices

• Contact the local delivery facility

• Complete a non-receipt declaration

• Cooperate with a carrier investigation

If a parcel is confirmed as lost before delivery, we will provide an appropriate remedy, which may include:

• Sending a replacement, subject to product availability

• Refunding the affected products to the original payment method

We will not require a consumer to bear the loss of a parcel that was not properly delivered to the consumer or an authorised recipient.

20. Tracking Shows Delivered but Parcel Is Missing

If tracking states that a parcel was delivered but you cannot locate it, please contact us promptly.

Before contacting us, check:

• The delivery entrance

• Any designated safe place

• Your letterbox or parcel box

• Household members

• Neighbours

• Reception, concierge, or building management

• Any carrier delivery photograph

• Any delivery notice or collection-point message

We may open an investigation with the carrier.

Please report the issue within a reasonable period after the delivery scan so that relevant carrier records and delivery information remain available.

A carrier’s delivery scan is relevant evidence but may not be treated as conclusive where there is a genuine and credible non-delivery concern.

21. Damaged Parcels

Please inspect the parcel and products as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact:

info@babyboofashionx.shop

Please provide:

• Your full name

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the outer and inner packaging

• A photograph of the shipping label

Please retain the damaged product and packaging until we provide instructions.

Depending on the circumstances and your statutory rights, we may provide:

• A replacement

• A refund

• A partial refund

• Another appropriate remedy

Damage claims are also governed by our Return and Refund Policy.

22. Incorrect or Missing Products

If you receive an incorrect product or an order is missing a product, contact us promptly at:

info@babyboofashionx.shop

Please include:

• Your order number

• The product received

• The product expected

• A description of any missing item

• Photographs of the parcel and its contents

• A photograph of the shipping label

Do not return an incorrect product until we provide return instructions.

Where we supplied the wrong product or failed to supply a purchased product, we will provide an appropriate remedy without charging you additional standard shipping fees.

23. Refused Deliveries

Refusing a delivery does not automatically cancel an order or complete a valid return.

If you wish to cancel or return an order, contact us at:

info@babyboofashionx.shop

Where a parcel is refused and returned to us, we will process the matter after the parcel is received and identified.

Reasonable costs caused by an unjustified refusal may be deducted from a refund where permitted by law.

This does not affect your statutory cancellation, refund, or rejection rights.

24. Unclaimed Parcels

If a parcel is taken to a collection point, you are responsible for collecting it within the period specified by the carrier.

If a parcel is not collected, it may be returned to the sender.

Where an unclaimed parcel is returned, we may offer:

• Reshipment

• Cancellation

• A refund after receipt and inspection

Reasonable costs caused by failure to collect the parcel may be charged or deducted where permitted by law.

Although the original standard shipping is free, repeat shipment may involve additional costs where the failed delivery was caused by the customer.

25. Returned-to-Sender Parcels

A parcel may be returned to the sender because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Failure to collect the parcel

• Refusal of delivery

• Carrier restrictions

• Customs issues

• Damage during transport

• An inaccessible delivery location

If tracking shows that a parcel is being returned, contact us.

We will normally wait until the parcel reaches the relevant return facility before approving reshipment or a refund.

26. Customs and Import Procedures

Some orders may pass through customs or border-control procedures.

Customs clearance may require:

• Recipient information

• Product descriptions

• Proof of value

• Tax information

• Additional documentation

• Inspection of the parcel

Customs processing may extend the delivery time.

We are not responsible for delays caused solely by customs authorities, although we will provide reasonable assistance where possible.

Any customs duties, import taxes, or handling fees that may be payable will be handled according to the information presented during checkout and applicable law.

We will not knowingly impose undisclosed mandatory charges after purchase.

27. Taxes and Delivery Charges

Standard shipping is free on all accepted orders.

The total payable amount will be displayed before the order is submitted.

Any applicable product taxes or other mandatory charges collected by us will be shown during checkout.

Free shipping applies to the standard shipping charge and does not necessarily remove taxes, customs duties, premium delivery charges, address-correction charges, or costs caused by customer-requested changes where those amounts lawfully apply and were properly disclosed.

28. Delivery Restrictions

We may be unable to deliver certain products to particular destinations because of:

• Local import restrictions

• Carrier limitations

• Product safety rules

• Size or weight restrictions

• Customs requirements

• Remote-location restrictions

• Legal or regulatory requirements

Where an order cannot lawfully or reasonably be delivered, we may cancel the affected product and issue a refund to the original payment method.

29. Order Cancellations Before Dispatch

To request cancellation before dispatch, contact us as soon as possible:

info@babyboofashionx.shop

Please include your full name and order number.

We will make reasonable efforts to cancel the order, but cancellation may not be possible after processing or shipment has begun.

If an order has already been shipped, you may need to receive it and follow our Return and Refund Policy.

This section does not limit any statutory right to cancel an eligible online purchase.

30. Order Modifications

Requests to change products, sizes, colours, quantities, payment methods, or delivery details must be submitted promptly.

We cannot guarantee that an order can be modified after it has been placed.

Where a requested modification cannot be completed, we may advise you to cancel the original order, where possible, and place a new order.

31. Shipping Fees for Returns

Free outbound standard shipping does not automatically mean that return shipping is free.

Return shipping responsibilities are explained in our Return and Refund Policy.

In general:

• Customers may be responsible for return shipping for change-of-mind returns.

• We will cover or reimburse reasonable return costs where required for faulty, damaged, materially misdescribed, or incorrectly supplied products.

• Customers should obtain return instructions before sending any product.

Do not send a return to an address displayed on the original parcel unless we confirm that it is the correct return address.

32. Delivery Communications

We may contact you regarding:

• Order confirmation

• Payment verification

• Address verification

• Shipping confirmation

• Tracking updates

• Delivery problems

• Customs information

• Failed delivery

• Returns to sender

• Lost-parcel investigations

These communications are transactional and may be sent even if you have opted out of promotional marketing.

You are responsible for providing a valid email address and checking your inbox and spam folder for order-related communications.

33. Carrier Information

We may use different postal operators, couriers, fulfilment providers, and last-mile delivery partners depending on:

• Delivery destination

• Parcel size

• Parcel weight

• Product location

• Carrier capacity

• Service availability

We do not guarantee that a particular carrier will be used unless expressly stated during checkout.

A parcel may be transferred between multiple carriers before final delivery.

34. Events Outside Our Reasonable Control

We are not responsible for delay caused exclusively by events outside our reasonable control, provided that we have used reasonable care in arranging fulfilment and delivery.

Such events may include:

• Natural disasters

• Severe weather

• Fire or flood

• War or civil unrest

• Government restrictions

• Customs disruption

• Public health emergencies

• Widespread transport interruption

• Labour disputes

• Widespread internet or telecommunications failures

• Carrier network failures

We will take reasonable steps to reduce the effect of the disruption and resume performance.

This section does not remove your statutory rights where delivery is excessively delayed or does not occur.

35. Fraudulent Delivery Claims

We reserve the right to investigate suspected fraudulent or abusive delivery claims.

We may provide relevant order, tracking, address, communication, delivery, and payment information to:

• Delivery carriers

• Payment providers

• Fraud prevention providers

• Insurers

• Law-enforcement authorities

• Courts or regulators

This provision will not be used to prevent or discourage genuine claims involving lost, damaged, stolen, or incorrectly delivered parcels.

36. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate contact and address information

• Review the order confirmation

• Monitor tracking information

• Respond promptly to verification requests

• Ensure that someone can receive the parcel where necessary

• Follow carrier collection instructions

• Report delivery problems promptly

• Avoid providing insecure safe-place instructions

• Retain packaging where a product arrives damaged

Failure to follow these steps does not automatically remove statutory rights, but it may affect our ability to investigate or resolve a delivery issue.

37. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Our delivery services

• Carrier arrangements

• Fulfilment procedures

• Delivery destinations

• Legal obligations

• Shopify functions

• Operational requirements

The updated policy will be published on babyboofashionx.shop with a revised “Last updated” date.

The shipping terms presented when your order is placed will normally apply to that order, unless a later change is required by law or is more favourable to you.

38. Contact Us

For questions about shipping, tracking, delivery delays, missing parcels, damaged packages, incorrect addresses, or returned shipments, contact:

babyboofashionx.shop
Email: info@babyboofashionx.shop

Please include your full name and order number so that we can locate your order.

Do not send complete payment card details, card security codes, account passwords, or online banking credentials by email.