At babyboofashionx.shop, we want customers to shop with confidence. This Return and Refund Policy explains how to request a return, cancel an eligible online purchase, report a damaged or incorrect item, and receive a refund.

This policy does not limit or exclude any statutory rights available to consumers under applicable United Kingdom consumer protection law.

1. 30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a return under this policy, the item must:

• Be unworn, unused, unwashed, and undamaged

• Be in its original condition

• Have all original tags, labels, accessories, and protective materials attached

• Be returned in its original packaging where reasonably possible

• Be accompanied by valid proof of purchase

Trying on clothing in a manner reasonably necessary to assess its size, fit, and appearance will not automatically make the item ineligible for return. However, items showing signs of extended wear, washing, alteration, staining, odour, damage, or use beyond what is reasonably necessary for inspection may be refused or subject to a deduction reflecting any reduction in value, where permitted by law.

2. How to Request a Return

To request a return, contact us at:

Email: info@babyboofashionx.shop

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The name of the item you wish to return

• The reason for the return

• Clear photographs where the item is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions and the appropriate return address.

Returns must not be sent without first contacting us. Items sent to an address shown on the original parcel, shipping label, or packaging may not reach the correct returns facility and may not be eligible for processing.

Contacting us to obtain return instructions does not restrict your statutory right to cancel an eligible online purchase by making a clear statement within the applicable cancellation period.

3. United Kingdom Right to Cancel

For most products purchased online, UK consumers have the right to cancel their purchase without giving a reason within 14 days after the day on which the goods are received.

To exercise this right, email info@babyboofashionx.shop before the cancellation period expires and clearly state that you wish to cancel the purchase.

After notifying us of your cancellation, you must return the goods within 14 days. We will provide the return instructions and return address by email.

Where an order contains multiple items delivered separately, the cancellation period normally begins after the final item is received.

Certain products may be excluded from the statutory cancellation right, as explained in this policy and as permitted by applicable law.

4. Return Shipping Costs

For returns made because you changed your mind, selected the wrong size or colour, or no longer want the item, you are responsible for the direct cost of returning the goods unless we agree otherwise.

If an item is faulty, damaged upon arrival, materially different from its description, or incorrectly supplied by us, we will provide an appropriate remedy and cover reasonable return shipping costs where required by law.

Do not return a damaged, defective, or incorrect item at your own expense before receiving instructions from us. Unauthorised shipping costs may not be reimbursed.

We strongly recommend using a tracked and insured delivery service. You are responsible for the returned parcel until it is delivered to the return address provided by us. We are not responsible for returned parcels that are lost, damaged, or delivered to an incorrect address.

5. Return Condition

Returned items must be handled with reasonable care.

We may reduce a refund to reflect any loss in value caused by handling beyond what would reasonably be permitted when examining the item in a physical shop.

Examples of conditions that may result in a reduced refund or rejection under our additional 30-day return policy include:

• Visible signs of wear

• Washing, cleaning, or alteration

• Makeup, deodorant, perfume, smoke, or other odours

• Stains, marks, pet hair, or damage

• Missing tags, labels, accessories, or packaging

• Damage caused by improper handling or return packaging

• Items returned that do not match the original order

Any deduction will be reasonable and proportionate to the reduction in the item’s value. Nothing in this section limits your statutory rights concerning faulty, misdescribed, or otherwise non-conforming goods.

6. Non-Returnable Items

The following items cannot normally be returned for a change-of-mind refund:

• Personalised, customised, or made-to-order products

• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been removed

• Underwear, intimate apparel, or similar hygiene-sensitive products where the hygiene seal has been removed

• Earrings or pierced jewellery where the hygiene seal has been removed

• Gift cards

• Items damaged through misuse, neglect, improper care, or normal wear and tear

An exclusion does not apply where the product is faulty, materially misdescribed, incorrectly supplied, or where excluding the return would be unlawful.

Contact info@babyboofashionx.shop before returning any item if you are unsure whether it is eligible.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us promptly at info@babyboofashionx.shop.

Please provide:

• Your order number

• A detailed description of the issue

• Clear photographs of the item

• Photographs of the packaging

• A photograph of the shipping label, where relevant

Depending on the circumstances and your statutory rights, we may offer:

• A replacement

• A repair

• A full or partial refund

• Another appropriate remedy agreed with you

Do not dispose of the item or its packaging until we have reviewed your request and provided instructions.

8. Faulty Goods and Statutory Rights

Products supplied by babyboofashionx.shop must be of satisfactory quality, fit for their intended purpose, and as described.

Where goods do not meet these requirements, you may have statutory rights to reject the goods, receive a refund, or request a repair or replacement. The remedy available will depend on the nature of the issue, when it is reported, and the requirements of applicable consumer law.

Our voluntary 30-day return policy is provided in addition to these statutory rights and does not replace, restrict, or remove them.

9. Incorrect Size or Change of Mind

Items ordered in the wrong size or colour may be returned under our 30-day return policy, provided they satisfy the return conditions described above.

Customers are responsible for reviewing the product description, size information, measurements, and selected options before completing an order.

Return shipping costs for size-related or change-of-mind returns are normally the customer’s responsibility.

10. Exchanges

We do not guarantee direct exchanges.

The most efficient way to obtain a different size, colour, or product is normally to return the original item for a refund and place a new order.

Replacement products are subject to availability. We cannot reserve inventory while a return is in transit or being reviewed.

11. Refunds

Once your returned item is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We will not normally issue a refund to a different card, account, or payment method.

Where you exercise a valid statutory cancellation right, we will process the refund without undue delay and no later than 14 days after:

• We receive the returned goods; or

• You provide evidence that the goods have been sent back,

whichever occurs first.

We may withhold the refund until the goods have been returned or adequate evidence of return has been provided.

After a refund has been issued, your bank, card provider, or payment provider may require additional time to credit the funds to your account. This processing period is controlled by the payment provider and is outside our control.

12. Delivery Charge Refunds

Where you validly cancel an eligible online purchase within the statutory cancellation period, any standard delivery charge paid for the order will be refunded where required by law.

If you selected a delivery method that was more expensive than the least expensive standard delivery option offered, we are not required to refund the additional cost of the premium delivery method.

Return shipping costs are not the same as the original delivery charge and remain the customer’s responsibility for change-of-mind returns unless otherwise required by law.

13. Partial Refunds

A partial refund may be issued where permitted by law if:

• The item has been handled beyond what was reasonably necessary to inspect it

• The item has suffered a reduction in value while in the customer’s possession

• Parts, accessories, tags, or packaging are missing

• Only part of an order is returned

• A discount was applied across multiple items and only some items are returned

Any deduction will be reasonable and based on the circumstances of the return.

14. Sale and Promotional Items

Sale and promotional items may be returned under the same eligibility requirements stated in this policy unless a lawful product-specific exclusion applies.

Purchasing an item at a reduced price does not remove your statutory rights where the item is faulty, misdescribed, or otherwise does not conform to the contract.

Where a promotional discount depended on purchasing multiple items, returning part of the order may affect the discount. Any refund may be recalculated based on the items retained and the promotion’s original conditions.

15. Free Gifts and Promotional Products

Where a free gift or promotional product was supplied because an order met specific qualifying conditions, the gift must normally be returned if the remaining order no longer meets those conditions.

If the promotional item is not returned, we may deduct its stated retail value from the refund where this was clearly disclosed as part of the promotion and is permitted by law.

16. Refused and Unclaimed Deliveries

Refusing a delivery or failing to collect a parcel does not automatically complete a return or cancellation request.

You should contact info@babyboofashionx.shop to inform us of your decision and obtain appropriate instructions.

Where a parcel is returned because the customer supplied an incorrect or incomplete delivery address, refused delivery without contacting us, or failed to collect the parcel, reasonable costs incurred in recovering or resending the order may be deducted from the refund where permitted by law.

This section does not affect your statutory rights.

17. Order Changes and Cancellations Before Dispatch

To request an order change or cancellation before dispatch, contact us as soon as possible at info@babyboofashionx.shop.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing, fulfilment, or shipment.

If the order has already been dispatched, you may need to receive it and follow the applicable return procedure.

18. Refunds for Lost Parcels

If tracking indicates that a parcel has been lost during delivery, contact us at info@babyboofashionx.shop.

We may ask you to confirm delivery details, check with household members or neighbours, contact the delivery carrier, or complete a declaration before a claim can be finalised.

Where the parcel is confirmed as lost before delivery to the customer, we will provide an appropriate replacement or refund in accordance with applicable law.

19. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not change the condition of returned goods or remove the need to return products where a return is required. We reserve the right to provide order, delivery, communication, and return records to the relevant payment provider when responding to a dispute.

Nothing in this section limits any lawful right to dispute an unauthorised or incorrect payment.

20. Proof of Purchase

We may request reasonable proof of purchase before processing a return, refund, repair, or replacement.

Acceptable proof may include:

• An order confirmation

• An order number

• A payment record

• The email address used to place the order

• Other evidence showing that the product was purchased from babyboofashionx.shop

21. Abuse of the Return Process

We reserve the right to investigate suspected fraudulent, abusive, or dishonest return activity, including returning a different product, sending an empty parcel, altering an item before return, or falsely reporting non-delivery.

This provision will be applied reasonably and does not affect legitimate statutory claims.

22. Contact Us

For all return, cancellation, refund, damaged-item, or order-related enquiries, contact:

babyboofashionx.shop
Email: info@babyboofashionx.shop

Please do not send sensitive payment information, complete card details, passwords, or banking credentials by email.

23. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our procedures, services, or legal obligations.

The version displayed on babyboofashionx.shop at the time of your purchase will apply to your order, except where a change is required by law or provides greater protection to you.